IMPACT OF USER PARTICIPATION AND UNDERSTANDING ON USER SATISFACTION OF ACADEMIC INFORMATION SYSTEM (CASE STUDY ON LECTURERS IN SATYA WACANA CHRISTIAN

Oleh: Endang Haryani
Staf Pengajar Program Profesional
Universitas Kristen Satya Wacana-Salatiga

User satisfaction plays an important role in the development and implementation system in every organization. Organization should be able to indicate the factors could influence it. Satya Wacana Christian University (SWCU) as an academic institution should evaluate the user satisfaction on the academic system. Therefore, research about user satisfaction is needed, which is focus on how participation and understanding of the main users, lecturers, on the system can interfere their satisfaction.
The research used survey method, which respondents were asked about their participation, understanding and satisfaction. The collected data were analyzed by regression analysis. The analysis and results of the research showed that user participation and user understanding had a relationship on user satisfaction. It meant that there was direct impact of user participation and user understanding on user satisfaction, but user understanding had more direct effect on their satisfaction. Based on performance of each variable, lecturers had no satisfaction. Their participation and understanding on the system was also quite low.